Refund policy
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and unworn.
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The item must be unopened, where applicable.
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The item must be returned in its original condition.
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The item must be returned in its original packaging.
Gift Sets
Gift Sets are eligible for return within 30 days if unused, unopened, and returned in original condition and packaging.
Original shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
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Gift cards
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Products damaged through misuse
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Items that do not meet the return conditions above
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Items explicitly identified as final sale at the time of purchase
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Returns are shipped to our facility in British Columbia, Canada.
U.S. customers: Please mark your return package as "Canadian Goods Returned" on the customs declaration to help avoid import charges. Any duties or taxes paid on the original order are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos of the issue.
We will review the issue and, where applicable, cover the return shipping cost and provide a replacement or full refund.
Refund Processing
Refunds are typically processed within 5–10 business days after the returned item has been received, inspected, and approved.
Refunds are issued to the original payment method and processed in the currency of the original purchase.
Please note that your bank's exchange rate at the time of the refund may differ slightly from the exchange rate at the time of purchase.
Contact
For questions about our return policy or to request a return, please email:
For return requests, please include your order number and, where applicable, photos of the item or issue.