Privacy policy

Overview

Lumière Silk ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you consent to the practices described in this policy.

Information We Collect

We collect the following categories of personal information:

Information you provide directly:

  • Name, email address, phone number, and shipping/billing address when you place an order or contact us
  • Payment information (processed securely through our payment provider — we do not store full credit card numbers)
  • Account information if you create an account on our website
  • Communications you send us, including customer service inquiries and product reviews

Information collected automatically:

  • Device information (browser type, operating system, IP address)
  • Website usage data (pages visited, products viewed, referral source)
  • Cookies and similar tracking technologies (see "Cookies" below)

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including shipping and returns
  • Communicate with you about your orders and respond to inquiries
  • Send marketing communications, including our newsletter, if you have opted in
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or other harmful activity
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business:

  • Shopify — our e-commerce platform provider, which powers our website and processes transactions
  • Shipping carriers — to deliver your orders (e.g., Canada Post, UPS, FedEx)
  • Payment processors — to securely process your payments
  • Email marketing platforms — to send newsletters and promotional emails if you have subscribed
  • Analytics providers — to understand how our website is used (e.g., Google Analytics)

All third-party service providers are contractually required to protect your information and use it only for the services they provide to us.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and cart contents
  • Understand how you interact with our website
  • Deliver relevant advertisements on third-party platforms

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements. When your information is no longer needed, we securely delete or anonymize it.

Your Rights

Canadian residents (PIPEDA): You have the right to access, correct, or request deletion of your personal information. You may also withdraw your consent to receive marketing communications at any time.

United States residents: Depending on your state, you may have additional rights under state privacy laws, including the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale or sharing of personal information
  • Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information below. We will respond within the timeframe required by applicable law.

International Data Transfers

Your information may be transferred to and processed in Canada or the United States. By using our website, you consent to this transfer. We take reasonable steps to ensure your information receives adequate protection in the jurisdiction in which it is processed.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Lumière Silk
Email: hello@lumieresilk.ca

Last updated: August 2026